FREQUENTLY ASKED QUESTIONS, RECOMMENDATIONS & POLICIES

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WHAT IS A SEGWAY?
The Segway Transporter is a self-balancing electronic personal assistive mobility device (EPAMD) designed to go anywhere people do. It has two computers and five solid-state gyroscopic accelerometers and tilt sensors (similar to modern jets) that automatically respond to your body's movements...

You simply step up onto a flat platform between two wheels (one wheel on your left and one on your right) and hold onto the handlebar. Then, just lean forward to go forward, lean backward to move backward and tilt the handlebar left or right to turn in that direction. The platform you stand on always stays level, even while traveling up and down hills (like an escalator) so you’re always upright as you glide through any environment.

Colorado Segway Tours uses the newest, most advanced Generation II model i2 Transporters.

You may also CLICK HERE to visit the NH Segway manufacturer's website (www.segway.com) for more detailed information.

HOW FAR IN ADVANCE DO I HAVE TO RESERVE?
Tours frequently sell out, so please call us (locally at: 303-449-6780 or dial toll-free: 1-866-642-4919) as soon as possible to preserve an available space for you or your group. Tours typically fill to capacity 1 (one) week in advance for most weekends between March and October and 1-3 days in advance for weekday tours. Occasionally we have space for walk-ins, however this is unpredictable and quite limited.

IS THERE A LIMIT TO THE NUMBER OF PEOPLE ON TOURS?
Yes, to ensure every Segway rider's safety, the number of people permitted to ride in each tour can be limited. Large groups may be split into separate reservations and/or assigned multiple guides. That said...

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CAN I TAKE PICTURES DURING THE TOUR?
Of course! However, to ride properly and keep your hands safely on the handlebar we recommend asking your tour guide to take some picture poses.

DO WE GO INSIDE BUILDING ATTRACTIONS?
Our public tours do not enter any buildings, however we effortlessly cover much greater distances than walking tours while still seeing the sights in the "up-close and personal" manner only pedestrians enjoy. The freedom of a carefree glide thru the city must truly be experienced to be appreciated, and given our personal orientation you’ll also know precisely where you want to explore further.

Private events, conventions and conferences may be setup to visit and operate inside select buildings. Please contact us to coordinate and discuss details.

CANCELLATION NOTICE POLICY...
We do not overbook and guarantee that your reservation will be honored and available for your tour. As space is also limited if/when your tour becomes full we will deny other reservation inquiries for the same time schedule. Therefore and upon booking a reservation, the tickets are necessarily non-refundable; however your tour can be rescheduled or exchanged for vouchers under certain circumstances. NO SHOWS will be charged the full price.

WEATHER POLICY...
Our tours take place rain or shine. We have ponchos available to purchase and will always refund the poncho price if it's unopened.

In the rare instance that we're forced to cancel an event ticket-holders could reschedule their reservation to another time (subject to space-availability) or a refund will be granted for out of town guests. Colorado Segway Tours reserves the right to cancel a scheduled tour with short notice due to acts of nature such as lightning, thunder, heavy rains, high winds and snow. Our tour department will make every effort to maintain normal operations but if we must cancel a tour then guests will be given a refund or issued vouchers for a later date.

WHAT SHOULD I WEAR AND BRING WITH ME?
Dress appropriately for the weather. Each Segway is equipped with a Handlebar Bag so you can take layers and jackets off and stow them inside. We provide helmets and suggest that you bring bottled water and wear closed, flat shoes. If it's hot out and you're sensitive to the sun you may also want to bring along some sun screen.

ARRIVING LATE...
If you are not present at the appointed time and place for the start of the scheduled tour, your reservation may be cancelled or abbreviated. If you are running late, please call us (303-449-6780) ASAP so we know you are on your way, and can make arrangements, if possible.

INCURRED LOSSES...
Colorado Segway Tours cannot be held responsible for any loss incurred on account of non-refundable air tickets, flight cancellation or extra expenses due to travel delays.

SAFETY CANCELLATION...
Colorado Segway Tours reserves the right to refuse service to participants found to be endangering the safety of themselves, others or the environment. Such participants may be required to leave the tour and vouchers may not be issued to them under these circumstances.

CAN I RENT A SEGWAY?
Individuals cannot rent our Segways without a guide; however we can rent them to established companies that have adequate commercial general liability insurance coverage. Please contact us to discuss the details.

OTHER POLICIES...
All participants must sign a liability waiver at the start of the tour. Participants who are under 18 years old must have a parent or supervising adult present to sign for them. Helmets are also required and provided by Colorado Segway Tours at no additional charge.

Age and weight requirements:

All participants must be at least 14 years old and weigh between 100 lbs and 260 lbs. Participants 14 to 15 years of age must have a parent or supervising adult take the tour with them. Participants 16 or 17 years of age must have a supervising adult sign the waiver, but the adult’s participation in the tour is optional.

For safety reasons, pregnant women are not allowed to participate on Segway tours.

CAN I PURCHASE A SEGWAY FROM COLORADO SEGWAY TOURS?
Yes. Please call us (locally at 303-449-6780, or dial toll-free 1-866-642-4919), or CLICK HERE to open and submit our contact form in another window, or CLICK HERE to send your own email inquiry to our sales department.
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